Frequently Asked Questions

  • We recommend using our size guide to accurately measure your foot and find the best fit.

  • As every item is made to order, we cannot accept returns as all sales are final. However, we accept exchanges within a specified period. We will do everything possible to ensure you’re happy with your purchase. Please check our exchange policy for details.

  • Our shoes are handcrafted using premium full-grain leather, synthetic fabrics, and durable rubber soles. Specific materials vary by design.

  • Most of our styles offer options for wide or narrow feet. Our fit will be similar to what popular basketball or uptown sneakers fit like. Check the product descriptions for information on fit and sizing. You can also use our size guide to measure your foot to find the best fit.

  • We provide care instructions for each shoe type. Generally, using a suede rubber brush followed by a horse hair brush on suedes works excellently. For all leathers, mild soap and water, followed by a leather conditioner work well.

  • Some of our shoes are water-resistant, including most suedes. Look for details in the product descriptions.

  • Yes, we have a range of vegan and cruelty-free shoe options. Look for the respective labels in the product details. All our materials are sourced from a select group of vetted supply partners based here in the USA and tanneries from around the globe regarded for their cruelty-free and ethical best practices.

  • The lifespan varies based on usage and care, but our well-crafted shoes are designed to provide long-lasting comfort and durability.

  • We offer shoes designed for various activities but primarily for everyday lifestyle use. Check the product categories to find options that match your needs.

  • Our designs feature a custom memory foam insole that provides arch support for added comfort. However, we designed the insole to be removable, allowing you to replace them. Look for the features in the product descriptions.

  • We strive to represent colors accurately, but there might be slight variations due to screen settings and lighting.

  • Once your order ships, you'll receive a tracking number via email. You can use this to monitor the delivery status.

  • We stand by the quality of our products and craftsmanship. Please contact us via email should you need any assistance at support@sicariostudios.com. Check our warranty policy for details on coverage.

  • Absolutely. You can cancel your order within two (2) days hours after placing it. To do so, don't hesitate to get in touch with us via email directly at sales@sicariostudios.com or via the contact form via this link: https://sicariostudios.com/contact

  • Yes, we offer gift cards that are a great way to reward shoe enthusiasts.

  • You can reach us directly via email or phone. Visit the Contact page for details at: https://sicariostudios.com/contact

  • We do have promotions and sales from time to time. It’s best to subscribe to our RSVP list for all our sales and promotions updates. You can sign up at: https://sicariostudios.com/rsvp

  • Yes, we offer international shipping to many countries. Shipping rates and times vary based on location.

  • Some of our designs offer customization options, but only on a custom order basis. To place a commission, don't hesitate to get in touch with us directly for more information at: https://sicariostudios.com/contact

  • We accept various payment methods, including major credit cards, PayPal, and more. Details are available during the checkout process.